Refund policy

Return & Refund Policy

Last updated: 01/01/2023

Thank you for shopping with falcon96. We want you to love your purchase. If you're not completely satisfied, we're here to help.

1. Returns

  • Items can be returned within [10] days of delivery no return after.

  • Products must be:

    • Unused and in original condition

    • Tag should not be removed

    • In original packaging

    • With proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom products

  • Opened hygiene/beauty products

  • Perishable goods

3. Refunds

Once we receive and inspect your return:

  • You will be notified via email.

  • Approved refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

Shipping fees are [non-refundable/refundable].

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

To request an exchange, contact us at:
📧 [support@yourbrand.com]

5. Return Shipping

  • Customers are responsible for return shipping costs [unless item is defective].

  • We recommend using a trackable shipping method.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within [48 hours] of delivery.

  • Include photos of the item and packaging.

  • We will arrange a replacement or refund at no extra cost.

7. How to Start a Return

  1. Email us at - wzone1313@gmail.com

  2. Include your order number and reason for return

  3. We will provide return instructions